RESUME | shawhealth.org

Professional Summary

A master’s prepared executive with more than 35 years of successful senior leadership experience, Mr. Shaw consistently delivers sustained superior performance employing a supportive teaching-coaching style of leadership. He is a Board-Certified healthcare executive and is a Lifetime Fellow in the American College of Healthcare Executives. He also holds a Certificate in Executive Professional Coaching.

Experience

Shaw Healthcare Consulting

2025 to Present

Principal

Mount Pleasant, TN

Provides executive coaching and strategic consulting to C-suite leaders, physician executives, and senior administrators across healthcare organizations. Deliver leadership development, operational improvement guidance, and quality-focused advisement rooted in integrity and practical wisdom. Panel moderator/teaches virtually and in person CME-accredited courses for the American College of Healthcare Executives Middle TN. Serves as a guest lecturer for Harvard Medical School on Innovation and Change Management.

Nantucket Cottage Hospital

2019 to 2022

Chief Executive Officer

Nantucket, MA

Nantucket Cottage Hospital (NCH) is a wholly owned operating unit of Mass General Brigham Health System in Boston. MGB, with more than $11 billion in revenue (2022) and research funding of $2 billion is comprised of two of the nation’s leading academic medical centers, with a system of community and specialty hospitals, a physician network, community health centers, a managed care network,

Nantucket Cottage Hospital is a 14-bed full-service island-based community hospital with 10 medical-surgical beds, a four-bed obstetrical unit, and an 11-bed state-of-the-art emergency department. The hospital employs more than 250 professional and support personnel and is one of the largest employers on the island which is about 30 miles from the mainland. The hospital serves a year-round population of 17,500 with a summer surge of more than 90,000 residents and 2 million visitors.

Responsible for all facets of the NCH’s day-to-day operations, reporting to a Board of Directors and the CEO of Massachusetts General Hospital.

Accomplishments

Co-visioned and sponsored an award-winning multimedia initiative capturing the story and mission of Nantucket Cottage Hospital, resulting in a Gold Telly Award (2021). Directed strategic messaging and partnered with Yellow Productions to bring the production to completion.
Outperformed net operating margin targets through expansion of services, improving quality, enhancing safety and patient satisfaction while reducing costs
Met or exceeded organizational scorecard metrics in all categories. Recognized by CHARTIS Center for Rural Health as a 2021 Top 100 Rural and Community Hospital.
Introduced an innovative whole-person care vision for NCH. Branded “Lighthouse,” this program emphasized total wellness of mind, body, and spirit. The program earned accolades from the community and enhanced patient satisfaction with a net savings improvement of $3.6 million.
Successfully renegotiated the hospital’s contract with the Massachusetts Nurses Association eliminating block scheduling, right-sized inpatient nurse/patient staffing ratios, cutting overtime, and the use of higher-cost contract nurses.

Cambridge Medical Center

2013 to 2019

President

Cambridge, MN

Cambridge Medical Center, a wholly owned affiliate of Allina Health the $4.5 billion (2019) health system that owns 11 other hospitals and 90 clinics in Minnesota and western Wisconsin, is an 86-bed regional healthcare facility serving more than 140,000 residents. With more than 100 physicians and other medical providers, the medical center campus includes a large multi-specialty clinic, Courage Kenny Rehabilitation Center, Rum River Drug retail pharmacy, mental health and substance abuse services, an eye clinic and optical shop, and a same-day clinic.

Responsible for overall organizational excellence, service development, program execution, quality, customer satisfaction, & financial results for the Medical Center. Served as the Imaging executive, coordinating systemwide radiology resources, including planning, acquisition, and adoption of best practices.

Accomplishments

Successfully renegotiated with the Minnesota Nurses Association (MNA) to eliminate inpatient block scheduling, reduce inpatient nurse/patient ratios, reduce overtime and the use of temporary nurses. Despite a tense and robust renegotiation, relations with MNA have remained cordial. During the 2014-2018 term, nurse productive hours moved from 38 percent to 98 percent, system inpatient safety measures were achieved, and overtime, premium pay, and the use of temporary nursing staff were significantly reduced.
Introduced a ground-breaking Whole Person Care concept anchored in a comprehensive $9 million clinic. This concept, based on the two-time Baldridge award-winning population health model of care (NUKA) at Southcentral Foundation native health network in Anchorage, included family practice, mid-levels, ancillary care professionals, schedulers, referral specialists, and billers, collocated to manage high acuity family care as a coordinated care management team. The clinic experiences consumer support, filling its physician panels in the first year. Patient outcomes met projections and satisfaction consistently exceeded the 90th percentile. This pilot project became successful and was incorporated throughout the Allina system.
Turned around Chemical Dependency programs from a $500,000 annual loss to a $2.5 million profit by redesigning the program, closing the inpatient unit, and focusing on a partial-day inpatient chemical dependency program. Improved access through the addition of new Psychiatrists, mid-levels, and outpatient counselors.

Alaska Native Medical Center

2011 to 2013

Administrator

Anchorage, AK

The medical center is a 158-bed regional referral center and teaching hospital for the various Alaska tribes throughout the state. With net revenue over 1 billion (2024), the medical center operates with a population business model. In addition to inpatient care, the medical center has more than 420,000 specialty and primary care outpatient visits and 1,800 births each year supported by a Level III neonatal intensive care unit. With 3,000 employees, and 360 physicians who practice with an Accountable Care Organization, the medical also supports a network of Critical Access Hospitals across the state. The organization’s telemedicine program is nationally recognized.

Responsible for the overall performance of the co-managed Alaska Native Medical Center (ANMC), including organizational excellence, service development, program execution, quality, customer satisfaction, & financial results for the Medical Center. Reported 50/50 to the Chief Executive Officer of the Alaska Native Tribal Health Consortium and the Chief Executive of Southcentral Foundation.

Accomplishments

Achieved a 50 percent reduction in urgent care and emergency department visits, a 53 percent drop in hospital admissions, a 65 percent decline in specialist utilization, and a 20 percent reduction in primary care visits through a collaborative co-management model with Southcentral Foundation, a two-time Malcolm Baldrige Award recipient.
Achieved 70 – 90th percentile on the majority of HEDIS outcomes and quality standards, and improved childhood immunization rates.
Turned around employee and customer satisfaction, lifting them from the 50th to 90th percentiles. This was done by focusing on employee concerns and needs and reducing the annualized turnover rate to 12 percent.
Outperformed net operating margin targets for all areas of responsibility through expansion of services, improving quality, enhancing safety and patient satisfaction, and focusing on reducing costs
Awarded the American Hospital Association Carolyn F. Boone “Living the Vision Award” which honors organizations and individuals effectively carrying out AHA’s vision of “a society of healthy communities, where all individuals reach their highest potential for health” through a population health model
Led the design and execution of a 20-year master campus and medical services expansion plan (initiated 2012), including delivery of an $80M, 80,000-SF medical office building. Expanded inpatient and outpatient access by 50% and drove gross revenue growth from $450M (2013) to $650M (2018), accelerating to over $1B by 2024—exceeding original projections.

Bayhealth Medical Center

2006 to 2011

Vice President of Operations

Dove, DE

Bayhealth is a two-hospital system in Central and Southern Delaware. It is the region’s largest not-for-profit health system with more than $450 Million revenue (2011) from 27,000 admissions, 2,300 births, and 77,000 emergency department visits. The System employs 3,100 staff with 425 physicians on staff.

Senior executive responsible for the management, development, and financial results of the organization’s laboratory services, diagnostic imaging, outpatient service centers, wellness centers, women’s centers, walk-in medical care, occupational medicine, employee health, and joint ventures with Dover Surgicenter & Express Care (Bayhealth's regional network of off-campus ambulatory care services to the communities in Delaware and the Delmarva Peninsula).

Accomplishments

Consistently beat net operating margin expectations for all areas of responsibility through expansion of services, improving quality, Top Box customer satisfaction scores, and driving down costs
Led turnaround of a failing free-standing surgery center by reversing its $1.2 Million in losses
Led the development and implementation of the organization's first free-standing outpatient emergency department. Five-year volume and net revenue projections were beat in the first operational year
Instrumental in creating physician joint ventures resulting in a profitable free-standing surgery center and walk-in clinic

Fairpay

2005 to 2006

Chief Operating Officer

Addison, Texas

An investor-owned national medical bill review start-up company with $30 Million in revenue. Selective clients include GE, AIG, Broadspire, and Ingenix. The company operated a state-of-the-art customer service call center with a new 80,000-square-foot operations center. The company provides a range of products that include re-pricing of inpatient, outpatient, in-network, out-of-network, ambulatory surgery centers, and workmen’s compensation healthcare insurance claims.

Senior executive with ownership/equity providing vision, leadership, direction, and operating management for national business development and all aspects of corporate operations including bill review workflow capacity, nurse review, quality assurance, marketing, process improvement, information systems, human resources, recruiting/hiring, customer service, facilities, security, and client services delivery. Supervise a national account team, an 88-person local team of technical professionals consisting of medical staff, vice presidents, general counsel, directors, managers, and coordinators.

Accomplishments

Drove strategy and supervised the company’s sales team to achieve growth from $3 Million in gross revenues in FY05 to $30 Million by the third quarter of FY06
Generated new revenues totaling $20 Million annually by developing and Nationally deploying a leading-edge .net web-based proprietary software engine (Medical Analysis and Review System, MAARS) that automated bill review processes
Reduced call waiting from an average of 20 minutes to less than one minute by recommending and designing, developing, and implementing a state-of-the-art call center/customer service bureau.

Billings Clinic

2004 to 2005

Corporate Director, Regional Operations

Billings, MT

A highly rated not-for-profit health system in Montana and Wyoming with over $650 million in revenue (2005). The system operated a Level II Adult Trauma Center, Level III Neonatal Intensive Care Unit, a 272-bed hospital with 310 employed physicians, and 3,000 staff. The System also operated satellite facilities, primary care & specialty physician practices.

While serving as CEO over a Wyoming Critical Access Hospital, collaterally supported five Billings Clinic regional affiliate Critical Access Hospitals and managed operations for 11 multi-specialty clinics in two states.

Accomplishments

Developed and established a 44,000 sq. ft., $2.7 Million multi-specialty outpatient clinic and Imaging Center in Miles City, MT
Negotiated the acquisition and managed facility operations of two OBGYN practices (Bozeman OBGYN/Miles City OBGYN) valued at $36 Million in annual revenues
Enabled Billings Clinic affiliate hospitals to achieve designation as Critical Access Hospitals by evaluating and guiding them through the necessary processes

Billings Clinic / North Big Horn Hospital

2001 to 2004

Chief Executive

Lovell, WY

Responsible for financial and operational operations for the medical center campus.

By implementing staff productivity benchmarking, improved the hospital’s financial position by $1.3 Million and increased net patient revenue by 33 percent in the first year
Expanded nursing home occupancy rates by 38 percent and received Board Certification as a Nursing Home Administrator
Conceptualized and developed/established the organization’s first Hospital Foundation and planned/developed a new $1.2 Million Radiology wing utilizing philanthropic dollars
Secured grants totaling $420,000 for new construction/capital equipment and staff education and training

Earlier Employment

Healthcare Plus Financial, INC.

1997 to 2001

Chief Operating Officer / Administrator

Pensacola, FL

For-profit National Outpatient Clinic Contract Management Company serving HCA, Franciscan Hospitals, Catholic Healthcare West, Bayonne Medical Center, Pensacola West Florida Hospital, & Ft Walton Beach Medical Center

United States Navy

1977 to 1997

Progressed from Hospital Corpsman (Medic E1-E6) to Environmental Health and Safety Officer (Public Health), Lieutenant Commander (LCDR/04), Medical Service Corps, USN. Combat field medic serving with 1st, 2nd, and 3rd Marine Divisions and multiple shore and afloat assignments to deliver primary care services and combat care medicine. Served 20+ years and participated in 4 wars and multiple conflicts around the globe.

Education

Master of Science, Operations Management – University of Arkansas – Fayetteville, AR (1991)
Bachelor of Science, Healthcare/Business Administration – Southern Illinois University – Carbondale, IL (1986)
Marine Corps Field Medical Service School (1981)
Navy Preventive Medicine School (1981)
Navy Hospital Corps School (1977)

Certifications and Licensure

Life Fellow, American College of Healthcare Executives (LFACHE)
Executive Professional Coaching Certificate – University of St Thomas – Minneapolis, MN (2018)
Graduate, Intermountain Healthcare Advanced Training Program (ATP) in Clinical Quality Improvement – Salt Lake City, UT. (2016)
Nursing Home Administrator (Inactive Licensure), Wyoming, license # 484
Private pilot, instrument

Community Service

Board Member, American College of Healthcare Executives of Middle Tennessee (ACHEMT 2025)
Chair and Vice Chair ACHEMT Communications Committee (2024-2025)
ACHEMT Newsletter Editor (2023-2025)
Founding member of Nantucket’s Mental Health Service Steering Committee
Harvard Medical School (MCSO) - Guest Speaker (by invitation).
Member, Massachusetts Hospital Association
Nantucket County Rotarian